Feedback reports are clear and straightforward, balancing numeric and visual information. Reports are customized to meet client needs, and may include:

To receive a sample feedback report…[email us]

With ARGOS 360 you can offer large-scale feedback programs, while minimizing administrative overhead. ARGOS is offered primarily on an outsourced, service bureau basis. There’s no hardware or software to buy, install or maintain. ERC houses and operates the ARGOS system, providing all the support needed for data collection, tracking of reviews in process, and report production. Clients find that the service bureau approach enables them to quickly and easily roll out programs of all sizes, including those involving hundreds of locations and thousands of raters. With ARGOS you get a beautiful program -- we do all the work.

ARGOS can accommodate up to 6 rater groups (Peers, Direct Reports, Customers, etc.), and up to 99 raters in each rater group. That should be more than enough for any 360 feedback project!

Yes. With ARGOS you can ask open ended questions after each competency category or at the end of the assessment. Internet users type in comments of any length. Those responding by phone record their comments, which are transcribed by the ERC staff. In paper processes, handwritten comments are transcribed by ERC. The ARGOS Team can help you consider alternatives such as whether to use open ended questions, how many to ask, and how to word the questions.

The ARGOS system offers sophisticated tracking at every stage of the assessment process. A full range of tracking reports are available by fax or online. Reports are updated in real time, reflecting all ratings entered up to that moment in time. For e-mail projects, ARGOS provides reminder messages to participants who have not yet completed their ratings.

Yes. ARGOS offers an extensive series of group rollup and analysis reports, including demographic reports and reports by department or location. These can be used for making decisions around training needs, organizational development and succession planning.

Yes! The ARGOS process is highly flexible with many parameters that are customizable. In addition to using your organization’s competencies or values, the introductory text in invitations and reports is customized to reflect the positioning of your program. You choose the number and names of rater perspectives, which rating scale to use, which report features to activate, etc, etc. Materials can be imprinted with your organization’s logo and text can be customized if desired.

Yes. ERC offers MBTI assessments on the Internet. These can be integrated with the ARGOS process so that participants receive only one email invitation. They click on one link in the email to enter their 360 ratings and on another link to do their MBTI assessment. The MBTI is also offered on its own.

ERC offers a full range of customizable support tools to make your 360 program a success. To market your program internally and encourage participation, ERC can provide participant brochures and scripted rollout presentations. Other available support materials include: development action guides (paper or Internet-based); one-on-one coaching, group training, "Class-in-a-Box" facilitator materials; and follow up surveys

Since the ARGOS process is highly flexible and each project is customized, pricing is on a project basis. Fees depend on factors such as: the technology chosen (Internet, phone, paper), number of raters, reporting complexity, total volume and batch size. Special options, such as spell-checking or custom binding and imprinting, will also be reflected in the price. There will generally be a one-time setup fee, as well as an all-inclusive fee per person assessed. The setup fee covers project management, creation of database structures, programming and testing, customization of messages and parameters and implementation of the client’s competency model within the ARGOS environment.

With the outsourced service-bureau approach there is no hardware or software to buy, no computer programming required on your part, and no capital expenditures. All costs are clearly stated, staff costs are minimized and there are no hidden support costs.

Assessment and feedback programs support and reinforce a performance oriented culture, one backed up with measurement and accountability. An effective feedback program allows each of your employees to improve his/her individual performance, productivity and contribution to the organization. On a group level, feedback data can help you make more effective decisions about spending training dollars and development resources. One client completely re-allocated their training budget after reviewing the results of their feedback process.

None. Since ARGOS is offered on an outsourced, service bureau basis, there’s no hardware or software to buy, install or maintain. ERC houses and operates the ARGOS system at its facility.

No. The ERC account management staff monitors the status and stays in close touch with client project managers at every stage of the feedback project. In addition, ERC maintains a dedicated ARGOS helpdesk to assist raters who have questions or need replacements for lost rater kits.

Each hyperlink in the ARGOS e-mail invitation provides raters with three different codes that identify their organization, themselves, and the manager being reviewed. All three items must correlate and match the ARGOS internal cross-reference matrix, guaranteeing 100% accurate application of data. Once a set of access codes has been used the system will not allow them to be used again. In addition to security access codes, Secured Sockets Layer (SSL) is used to ensure that data is encrypted and all transactions are secure.